Shanghai: +86-21-5648-6330
Hong Kong: +852-8199-9329
Client Area


The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.



Article Can i use your email hosting to send us newsletters?
As per our terms of service, we do not allow any type of mass mailing from our servers. This is...
Views: 1974
Article E-mails I sent out are not delivered but returned to me
Open a support ticket, and send us a copy of some of the returned emails for further investigation
Views: 1870
Article E-mails sent to my account are returned to their senders
1) Log into your control panel and check if your email account is not full. 2) Open a support...
Views: 1868
Article My email is down, what should I do?
1) Check if your internet connection is active, and if you can access your email...
Views: 2752
Article My outlook fails to send out mails
1) Check if you can open your SMTP address in your browser (in most cases that would be...
Views: 2513
Article What are your email sending limits?
Depending of servers, shared hosting accounts are allowed to send up to 200~250 emails/hour (all...
Views: 1983

Powered by WHMCompleteSolution


Quick Navigation

Client Login



Remember Me


One Click Installation of Website Management Tools